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Travel & Hospitality Industry Data Breaches

When booking holiday accommodation, making travel arrangements or otherwise planning a trip, it is inevitable that you will have to share sensitive personal information, including your name, address and payment details.

You should be able to do so with confidence as companies have a legal duty to take reasonable steps to protect your data. Sadly, companies do not always live up to that duty, meaning your data could be put at risk.

Having your data exposed by a travel company or hospitality business breaching their data protection obligations can have very serious consequences. As well as the potential that you could become the victim of fraud and suffer serious financial losses, it is also likely you will experience a lot of worry and emotional distress which can be just as devastating.

If you have suffered financial damage, emotional distress, or a loss of privacy due to a travel company or hospitality business breaching any part of the Data Protection Act 2018, you have a right to claim compensation.

At Hayes Connor Solicitors, we help people every day to claim data breach compensation where their personal data has been lost, stolen or otherwise exposed. As one of the largest teams of data breach experts in the UK, we have the specialist expertise to give you the best chance of securing fair compensation for a travel or hospitality data breach.

We want to make claiming data breach compensation simple and straightforward, so we will explain everything in plain English and keep you up to date on progress at all times. That way, you can have full confidence in the way we handle your claim.

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Where we believe you have a case for claiming travel or hospitality data breach compensation, we may be able to act for you on a no win, no fee basis, removing any financial risk from the process of making a claim.

Think you are entitled to compensation for a hospitality or travel data breach? Use our simple and secure online claim form to share the details of your situation and we will get back to you shortly to let you know whether we can help.

To speak to a member of our team now about what to do if your personal details have been exposed in a travel or hospitality data breach, please call us on 0151 363 5895.

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Hospitality and travel data breach FAQs

Under the terms of the Data Protection Act 2018, organisations have a legal duty to tell you if your data has been put at risk. Unfortunately, this does not always happen and many people only become aware of a breach when it is reported in the press and/or is investigated by the Information Commissioner’s Office (ICO).

If you are worried your data may have been exposed (e.g. because you have been recieving more spam emails and/or cold calls recently) you can check whether your email address and any associated personal data have been included in a data breach at the website haveibeenpwned.com.

The Information Commissioner’s Office (ICO) should already have been informed by the time you hear about a data breach. However, it is always worth double-checking that this has been done as organisations do not always follow the rules correctly.

If you think that your data has been used for fraud (e.g. to take out credit in your name), you should report this to the police and Action Fraud.

Following a data breach, ICO will issue guidance to the organisation responsible for the breach on what they need to do to minimise the risk of future breaches. However, there is no guarantee such advice will be followed, so it is sensible to take your own precautions.

You have the right to ask any organisation, such as a travel company or hospitality business, to delete any data they hold about you. You can contact your travel or hospitality provider directly to arrange this or our data breach experts would be happy to discuss this with you.

Making a travel or hospitality breach compensation claim

Are you owed compensation for a travel or hospitality data breach?

If a travel or hospitality company has failed to meet its obligations under the Data Protection Act 2018, leading to your data being exposed, you will have a claim – even if you haven’t suffered as a result.

Ways in which a company may have failed to meet its data protection obligations include not having effective security in place (e.g. using outdated security software) or staff not following security procedures correctly.

Where a data breach is suspected, the Information Commissioner’s Office (ICO) will investigate to determine if a breach has occurred. It is normally necessary to wait for ICO to reach a conclusion before making a claim.

What compensation can you get for a travel or hospitality data breach?

This will depend on how the breach has impacted you. You do not need to show specific harm to be owed compensation for a travel or hospitality data breach, but you can normally claim more substantial damages if you have experienced one or both of the following:

Financial losses – including where your financial details have been used for fraud.

Distress – e.g. where you are having difficulty sleeping, or feel ill, unsettled and/or confused.

Is there a time limit to claim travel or hospitality data breach compensation?

As standard, you have 6 years from the date when a data breach occurred to bring a claim. However, where a data breach is only exposed months or years after it occurred, the time limit to claim will usually be extended so those affected have the chance to pursue compensation.

How to start a hospitality or travel data breach claim

You first need to establish whether you have grounds for a claim. Our professional, friendly team of data breach experts can talk through your situation with you and advise you on whether you are likely to be owed compensation.

If you are not sure whether your personal details have been misused or mishandled, we can find this out for you.

Where we believe you are owed travel or hospitality data breach compensation, we will take care of the entire claims process for you. Our data breach claims team will contact the company responsible for exposing your data and work tirelessly to get you the compensation you deserve.

To get the claims process started, you can use our simple and secure online claim form to share the details of your situation and we will get back to you shortly to let you know whether we can help.

Or, if you want to speak to a member of our team, please get in touch.

You can find out more about our expertise and how we handle claims here. To have your claim assessed for free, you can use our secure online claim form. Or to speak to a member of our team, please do not hesitate to give us a call on 0330 041 5137.